Shipping policy

Last updated: 31 August 2026

OzSprout ships orders to customers throughout Australia, subject to product availability, carrier coverage and applicable state and territory biosecurity requirements.

Shipping Rates

Shipping charges are calculated at checkout based on factors including:

• order weight;

• delivery address;

• parcel size where applicable; and

• available carrier services.

The applicable shipping options and charges will be displayed before you complete your order.

Handling & Dispatch

Most orders are packed and dispatched within 0–2 business days, Monday to Friday.

Orders placed on weekends or public holidays will generally begin processing on the next business day.

During unusually busy periods, promotions or circumstances outside our reasonable control, dispatch may take longer. If a material delay affects your order, we will endeavour to keep you informed.

Estimated Delivery Times

After dispatch, estimated delivery times are generally:

• Metro areas: approximately 2–3 business days

• Regional and rural areas: approximately 5–10 business days

• Western Australia and Tasmania: delivery may take longer, particularly where biosecurity inspection or clearance is required

These timeframes are estimates only.

Actual delivery times may vary because of your location, carrier networks, weather, public holidays, biosecurity requirements and other circumstances outside OzSprout's direct control.

Tracking

Tracked shipping is provided for dispatched parcel orders where the selected carrier service supports tracking.

Once your order has been dispatched, you will receive shipping confirmation containing your tracking information.

Please allow some time for the carrier's tracking system to update after your parcel has been lodged.

Delivery Address

Please check your delivery address carefully before completing your order.

OzSprout is not responsible for delays caused by incorrect or incomplete delivery information supplied by the customer.

If you notice an address error after ordering, contact us as soon as possible at:

admin@ozsprout.com.au

We will try to correct the address where practicable, but changes may not be possible once the parcel has been dispatched.

If a parcel is returned because an incorrect or incomplete address was supplied, additional delivery charges may apply before the order can be resent, except where the delivery problem was caused by OzSprout or where applicable law requires otherwise.

Authority to Leave & Safe Drop

Depending on the carrier and delivery service selected, a parcel may be left in a safe location when no one is available to receive it.

You may provide delivery instructions during checkout where this option is available.

Delivery instructions are provided to the carrier as a request and cannot always be guaranteed.

If the carrier considers that there is no suitable safe location, the parcel may be taken to a collection point or handled in accordance with that carrier's delivery procedures.

Missing or Damaged Deliveries

If your order:

• has not arrived within a reasonable period;

• is shown as delivered but cannot be located;

• arrives materially damaged; or

• contains an incorrect product,

please contact:

admin@ozsprout.com.au

Include your order number and any relevant photographs or tracking information.

We will investigate the matter with the carrier where necessary.

OzSprout does not treat its responsibility for an order as automatically ending merely because the parcel has been handed to a delivery carrier.

Nothing in this Shipping Policy limits your rights under the Australian Consumer Law.

Local Pickup – Riverstone, NSW

Local order pickup is available from our Riverstone warehouse:

20 Piccadilly Street
Riverstone NSW 2765

Pickup is available on Mondays and Thursdays by arrangement.

Please:

1. Complete and pay for your order online.

2. Select the pickup option at checkout where available.

3. Allow approximately 1–3 days for your order to be prepared.

4. Wait for confirmation from OzSprout that your order is ready before travelling to the warehouse.

Please do not arrive for collection until we have confirmed that your order is ready.

Western Australia Biosecurity

Western Australia has strict biosecurity requirements for seeds, plants and other agricultural products entering the state.

Seeds entering Western Australia must satisfy applicable Quarantine WA requirements. Depending on the seed and consignment, requirements may include:

• the species being permitted under the Western Australian Organism List;

• compliance with specific import conditions;

• appropriate seed-analysis or plant-health documentation;

• inspection on arrival; and

• other quarantine requirements applicable to the particular seed.

Some products may therefore:

• require additional documentation;

• be subject to inspection;

• experience additional delivery time; or

• be unavailable for delivery to Western Australia.

OzSprout may contact you, remove an affected product from an order, or cancel and refund an affected item where applicable biosecurity requirements prevent us from lawfully supplying it.

Current Western Australian requirements are determined by the Western Australian Department of Primary Industries and Regional Development and Quarantine WA.

Tasmania Biosecurity

Tasmania also maintains specific biosecurity requirements for seeds and other plant products entering the state.

Seed intended for sowing may be subject to requirements under Tasmania's Plant Biosecurity Manual, including requirements relating to seed identification, permitted species, seed analysis or approved supply arrangements.

Additional conditions apply to certain crops and seed types.

As a result, some products may:

• require additional documentation or clearance;

• be subject to inspection;

• experience additional delivery time; or

• be unavailable for delivery to Tasmania.

OzSprout may contact you, remove an affected product from an order, or cancel and refund an affected item where applicable Tasmanian biosecurity requirements prevent us from lawfully supplying it.

Current requirements are administered by Biosecurity Tasmania, Department of Natural Resources and Environment Tasmania.

Other State and Territory Biosecurity Requirements

Biosecurity restrictions are not limited to Western Australia and Tasmania.

Certain seeds, plants and agricultural products may also be subject to movement restrictions in other Australian states, territories or regions.

Where a known restriction applies to an order, OzSprout may contact the customer before dispatch and may cancel and refund an affected product if it cannot lawfully be supplied.

Biosecurity requirements can change. Customers purchasing regulated agricultural products should also ensure that the products they order are permitted at their destination.

Changes to Shipping Services

We may change carriers, shipping services or delivery options from time to time.

Any available shipping method and applicable charge will be displayed during checkout before you complete your purchase.

Contact Us

For questions about shipping, tracking, pickup or biosecurity restrictions, contact:

OzSprout

Email: admin@ozsprout.com.au
Phone: 0404 312 209
Warehouse: 20 Piccadilly Street, Riverstone NSW 2765, Australia