Find help with online orders, delivery and collection. Fresh produce is grown to order and has separate availability and timing arrangements.
How much does delivery cost?
Available shipping services and prices appear at checkout, based on your order and delivery address.
When will my order be dispatched?
Most orders dispatch within 0–2 business days, Monday to Friday. Weekends, public holidays and busy periods can add time. Fresh grow-to-order produce needs a separately confirmed schedule.
How long does delivery take?
After dispatch, the shipping policy estimates 2–3 business days for metro areas and 5–10 for regional or rural areas. Delays are possible; these are estimates, not guaranteed arrival dates. See the shipping policy.
How do I track my parcel?
Tracking is supplied where supported by the selected carrier service. Check your dispatch email, allowing time for carrier updates.
Can I collect my order from Riverstone?
Yes, when pickup is available at checkout. Collection is from 20 Piccadilly Street, Riverstone NSW 2765, on Mondays and Thursdays by arrangement. Order and pay online, then wait for confirmation. Preparation usually takes 1–3 days; fresh crops require their own timing confirmation.
Can I visit without placing an order?
Warehouse collection is by arrangement. Please wait for your ready-to-collect confirmation before travelling. For product enquiries or special arrangements, contact OzSprout first.
Can you send seeds to Western Australia or Tasmania?
Some seeds have destination-specific restrictions or inspection requirements. Availability and timing depend on the product and destination. Check the shipping policy and contact us before ordering if unsure.
Can I correct my delivery address after ordering?
Contact us immediately. We will try to help, but an address change may be impossible after dispatch.
What should I do if my parcel is late, missing or damaged?
Email admin@ozsprout.com.au with your order number, tracking information and relevant photos. We will investigate and advise you.
Can I return an item if I change my mind?
Our policy does not offer change-of-mind returns or exchanges, including when the wrong item was ordered. Your Australian Consumer Law rights still apply to faulty, incorrect or otherwise non-compliant goods. See the refund policy.
Do seeds come with a germination guarantee?
Eligible seed products have an additional 90-day germination guarantee. Contact us with your order, batch, storage and growing details. We may assess or re-test the batch before offering a remedy. This guarantee does not limit your Australian Consumer Law rights.
How do I order fresh sprouts or microgreens?
Email admin@ozsprout.com.au with the varieties, quantity and required date. We confirm availability and timing before growing your crop. Please do not assume the usual seed-order dispatch estimate applies to fresh produce.
Still need help? Contact OzSprout.
