Refund policy

Change-of-Mind Returns

OzSprout does not offer refunds, returns or exchanges where you simply change your mind, order the wrong product, find the product cheaper elsewhere or decide you no longer want the item.

This does not affect your rights under the Australian Consumer Law.

Your Rights Under Australian Consumer Law

Our goods come with consumer guarantees that cannot be excluded under the Australian Consumer Law.

If a product does not meet an applicable consumer guarantee, you may be entitled to a remedy such as a refund, replacement or other remedy depending on the nature of the problem.

For example, please contact us if an item is:

• faulty or defective

• damaged when received

• materially different from its description

• incorrect or different from what you ordered

• otherwise not compliant with an applicable consumer guarantee

We may ask for your order details, photographs and other information reasonably required to assess the issue.

Please contact us as soon as practicable after discovering a problem. Your rights under the Australian Consumer Law are not limited to a fixed number of days.

Returning a Faulty or Incorrect Product

Depending on the circumstances, we may ask you to return the product so the issue can be assessed.

If the product is confirmed to have a problem covered by the Australian Consumer Law, reasonable return costs will be handled in accordance with your consumer rights.

Please retain your proof of purchase and any relevant packaging or batch information where available.

90-Day Seed Germination Guarantee

In addition to your rights under the Australian Consumer Law, OzSprout provides a 90-day germination guarantee on eligible seed products.

If you believe your seeds have failed to germinate satisfactorily within 90 days of purchase, contact us with your order details and information about how the seeds were stored and grown.

We may re-test the relevant seed batch. Where our assessment confirms an issue with the seed's germination, we may offer a replacement or refund under this additional guarantee.

To assist with assessment:

• Store seed according to the storage instructions provided.

• Follow the recommended growing or germination instructions where applicable.

• Retain the original packaging or batch details where possible.

• Provide details of the growing method and conditions if requested.

The 90-day germination guarantee is an additional OzSprout guarantee and does not limit or exclude any rights you may have under the Australian Consumer Law.

Refund Processing

Where a refund is approved, it will be returned to the original payment method.

Please allow up to 10 business days after the refund has been processed for funds to appear in your account. Processing times may vary depending on your bank or payment provider.

How to Request a Refund or Replacement

Contact:

Email: admin@ozsprout.com.au

Please include:

• your order number

• the product concerned

• a description of the issue

• photographs where relevant

• batch or packaging details where available

We will review your request and advise you of the next steps.