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Privacy policy

Last updated: 31 August 2026

OzSprout operates this website and online store and provides the products, information, features, tools and services available through it (collectively, the Services).

Our online store is powered by Shopify, which provides the ecommerce platform we use to offer our products and Services.

This Privacy Policy explains how OzSprout collects, holds, uses and discloses personal information when you visit our website, browse or purchase products, create an account, submit a review, contact us or otherwise interact with the Services.

We are committed to handling personal information responsibly and in accordance with applicable Australian privacy laws.

Personal Information We Collect

The personal information we collect depends on how you interact with OzSprout and may include:

  • Contact information, such as your name, email address, telephone number, billing address and shipping address.

  • Order and transaction information, including products purchased, order history, delivery details, order status, returns, refunds and payment status.

  • Payment information, such as your selected payment method, transaction details and payment confirmation. Full payment card details are generally processed by Shopify, PayPal or other payment providers rather than being directly accessible to OzSprout.

  • Account information, including account login information, preferences and settings where customer accounts are available.

  • Communications, including information you provide when contacting us about an order, product, growing enquiry, complaint or other matter.

  • Review information, including ratings, reviews, photographs or other content you choose to submit.

  • Device and technical information, including browser and device information, IP-related information, network information and other technical identifiers.

  • Website usage information, including pages and products viewed, shopping-cart activity, interactions with our website and referring websites or advertisements.

  • Marketing preferences, including whether you have elected to receive promotional communications from us.

We do not intentionally collect sensitive personal information unless it is reasonably necessary for a particular purpose and permitted by law.

How We Collect Personal Information

We may collect personal information:

  • directly from you when you place an order, create an account, submit a review, contact us, subscribe to communications or otherwise provide information through our website;

  • automatically when you browse or interact with our website, including through cookies, pixels and similar technologies;

  • from Shopify in connection with your use of our online store;

  • from PayPal and other payment providers in connection with transactions;

  • from delivery, courier and fulfilment providers;

  • through Google Analytics and other analytics services;

  • through Meta advertising and measurement tools where enabled;

  • through Judge.me in connection with product reviews and review requests;

  • from applications and integrations used to operate the OzSprout website; and

  • from other third parties where permitted by law.

You can browse much of the OzSprout website without identifying yourself. However, certain information is required if you wish to place an order, arrange delivery or pickup, create an account, submit certain content or request customer support.

Where practical, you may also make a general enquiry without providing information that identifies you.

How We Use Personal Information

We may collect, hold, use and disclose personal information for the following purposes.

Providing Products and Services

We use personal information to:

  • process and fulfil orders;

  • process and verify payments;

  • arrange shipping, delivery or order pickup;

  • provide order confirmations and status updates;

  • manage customer accounts;

  • process refunds, replacements and other remedies;

  • respond to product, order and growing enquiries;

  • provide customer support;

  • request or manage product reviews; and

  • otherwise provide Services you request.

Improving Our Website and Services

We may use information about how customers interact with OzSprout to:

  • maintain and improve our website;

  • understand how customers use our website;

  • analyse website traffic and performance;

  • improve navigation and customer experience;

  • identify technical problems;

  • understand which products and content are of interest to customers;

  • develop and improve our product range and Services; and

  • provide relevant product recommendations.

Marketing and Advertising

Where permitted by law, we may use personal information and website activity to:

  • send promotional emails and other marketing communications;

  • provide information about products, offers and OzSprout updates;

  • measure the effectiveness of marketing campaigns;

  • understand how customers interact with our advertisements; and

  • provide or measure advertising that may be relevant to customers.

You can unsubscribe from promotional emails at any time using the unsubscribe link included in those communications.

Unsubscribing from marketing communications does not prevent us from sending transactional or service-related communications concerning your orders, account or enquiries.

Security and Fraud Prevention

We may use personal information to:

  • authenticate users;

  • protect customer accounts;

  • provide a secure checkout experience;

  • detect and prevent fraudulent transactions;

  • investigate suspected misuse of our Services;

  • maintain website and payment security; and

  • protect OzSprout, our customers and other persons from unlawful or harmful activity.

Legal and Administrative Purposes

We may use or disclose personal information where reasonably necessary to:

  • comply with applicable laws and regulatory requirements;

  • maintain accounting, taxation and business records;

  • respond to lawful requests from courts, regulators or government authorities;

  • investigate disputes or complaints;

  • establish, exercise or defend legal rights;

  • enforce our website terms and policies; and

  • respond to suspected unlawful activity.

Cookies and Similar Technologies

OzSprout, Shopify and certain service providers use cookies, pixels and similar technologies.

These technologies may be used for purposes including:

  • maintaining shopping-cart and checkout functionality;

  • remembering customer preferences;

  • keeping accounts secure;

  • fraud prevention;

  • website analytics;

  • measuring website performance;

  • understanding how customers use our website;

  • measuring advertising effectiveness; and

  • marketing and advertising where applicable.

Your browser may allow you to block or delete cookies. Disabling some cookies may affect the operation or functionality of the OzSprout website.

Where available or required, additional choices relating to cookies and privacy may be provided through the privacy or cookie controls displayed on our website.

Google Analytics

OzSprout uses Google Analytics to understand how visitors interact with our website and to help improve website performance and customer experience.

Depending on our configuration, Google Analytics may process information including:

  • pages viewed and website interactions;

  • session information;

  • approximate geographic location;

  • browser and device information;

  • referral information;

  • ecommerce and purchase activity where enabled; and

  • identifiers generated through cookies or similar technologies.

Google processes information in accordance with its own privacy policies and applicable data-processing terms.

You may also be able to restrict certain Google Analytics processing through browser settings, cookie controls or tools provided by Google.

Meta Advertising and Measurement

OzSprout may use Meta business and advertising tools, including technologies such as the Meta Pixel, in connection with Facebook and Instagram advertising.

Depending on the features and settings enabled, Meta technologies may record events such as:

  • visits to the OzSprout website;

  • pages or products viewed;

  • products added to a shopping cart;

  • checkout activity;

  • purchases;

  • device and browser information; and

  • other interactions with the website.

Where features such as advanced matching or related advertising technologies are enabled, additional information may be provided to Meta in accordance with the applicable settings and terms.

We may use this information to measure advertising performance, understand customer interactions and provide or measure advertising.

Meta processes information in accordance with its own privacy policies and business-tool terms.

Judge.me Reviews

OzSprout uses Judge.me to provide customer and product-review functionality.

Judge.me may process information necessary to provide its review services, which may include:

  • customer name;

  • email address;

  • order and fulfilment information;

  • review content;

  • ratings;

  • photographs or other content submitted with a review;

  • review-request and email interaction information; and

  • IP-related or technical information.

If you submit a review for public display, information such as your review, rating and the name or display name associated with the review may be displayed publicly on the OzSprout website or through Judge.me services.

Please avoid including sensitive or unnecessary personal information in the content of a public review.

Judge.me processes information in accordance with its own privacy policy and applicable data-processing terms.

PayPal

OzSprout offers PayPal as a payment option.

If you choose PayPal, information required to process and administer the transaction may be collected by or disclosed to PayPal.

Depending on the transaction, this may include:

  • your name;

  • email address;

  • billing and shipping details;

  • transaction and order information;

  • payment information;

  • device and technical information; and

  • information used for security and fraud prevention.

PayPal processes payment and related information in accordance with its own privacy policies and legal obligations.

OzSprout generally does not receive your PayPal password, full PayPal account credentials or full financial information used by PayPal to fund your transaction.

Shopify and Your Personal Information

The OzSprout online store is powered by Shopify.

Information submitted through the OzSprout website may be transmitted to and processed by Shopify in order to provide ecommerce services including:

  • website hosting;

  • shopping-cart functionality;

  • checkout;

  • payment functionality;

  • customer accounts;

  • order management;

  • security;

  • fraud prevention;

  • analytics; and

  • other Shopify platform features.

Depending on the Shopify features enabled on our store, Shopify may also use information derived from interactions with OzSprout together with information from interactions with other Shopify merchants to provide and improve certain Shopify services.

Where customers use Shopify consumer services such as Shop or Shop Pay, Shopify may process personal information in its own capacity and in accordance with the Shopify Consumer Privacy Policy.

Customers can obtain further information about Shopify's handling of personal information through Shopify's privacy information and Privacy Portal.

How We Disclose Personal Information

We may disclose personal information where reasonably necessary to operate OzSprout and provide our Services.

Recipients may include:

  • Shopify, which provides our ecommerce platform and related store services;

  • PayPal and other payment providers, where selected for payment processing;

  • Google, where we use Google Analytics or other Google services;

  • Meta, where we use Facebook or Instagram advertising and measurement tools;

  • Judge.me, which provides customer-review functionality;

  • shipping, courier and fulfilment providers;

  • information technology, website-hosting and cloud-service providers;

  • analytics and website-performance providers;

  • customer-support and communications providers;

  • marketing and advertising providers where applicable;

  • professional advisers including accountants, lawyers and consultants;

  • government authorities, regulators, courts or law-enforcement agencies where required or authorised by law; and

  • other service providers reasonably required to operate our business.

We may also disclose personal information:

  • where you request or consent to the disclosure;

  • where necessary to complete a transaction or service you have requested;

  • in connection with a proposed or completed sale, restructuring or transfer of a business or business assets, subject to applicable law; or

  • where otherwise permitted or required by law.

Overseas Disclosure and Processing

Some of the service providers used by OzSprout are based outside Australia or use global infrastructure and overseas subprocessors.

As a result, personal information may be disclosed to, stored by or processed by recipients outside Australia.

Our major technology providers include Shopify, Google, Meta, Judge.me and PayPal.

Known or likely overseas locations associated with these providers and their service providers include:

  • Singapore

  • Canada

  • the United States

  • Ireland

  • other countries within Europe and other jurisdictions in which our service providers or their subprocessors operate

For example:

  • Shopify's primary contracting entity for Asia-Pacific merchants is based in Singapore, while Shopify operates globally and is headquartered in Canada.

  • Google operates global infrastructure in connection with services such as Google Analytics.

  • Meta operates global infrastructure in connection with Facebook, Instagram and Meta business tools.

  • Judge.me and its subprocessors may process customer review and order-related information in the United States and other jurisdictions.

  • PayPal Australia may disclose personal information to overseas recipients, including service providers located in the United States and elsewhere.

The countries and service-provider arrangements involved may change over time as providers change their infrastructure, corporate structure or subprocessors.

Where Australian privacy law applies to an overseas disclosure by OzSprout, we will take the steps required by applicable law in relation to that disclosure.

Customers should review the privacy policies of the relevant third-party providers for further information about their international information-handling practices.

Third-Party Websites and Services

Our website may contain links to websites, applications or services operated by third parties.

Third-party services have their own privacy policies, terms and information-handling practices.

OzSprout is not responsible for the privacy, security, accuracy or practices of third-party websites or services that we do not control.

We recommend reviewing the privacy policy of any third-party service before providing personal information to it.

Security of Personal Information

OzSprout takes reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

We also rely on Shopify, payment providers and other service providers to maintain appropriate security measures for information they process.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

You should take reasonable precautions to protect passwords and account credentials and should not share them with other people.

If you believe your OzSprout account or information may have been compromised, please contact us promptly.

Retention of Personal Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and for legitimate legal, taxation, accounting, security, dispute-resolution and business requirements.

Retention periods may vary depending on:

  • the type of information;

  • why the information was collected;

  • whether you maintain a customer account;

  • whether an order or transaction is involved;

  • applicable record-keeping requirements; and

  • whether information is required in connection with a complaint, dispute or legal matter.

When personal information is no longer reasonably required and we are not legally required to retain it, we will take reasonable steps to delete, destroy or de-identify it where appropriate.

Accessing Your Personal Information

You may contact us to request access to personal information we hold about you.

Contact:

Email: admin@ozsprout.com.au

We may need to verify your identity before providing access.

In some circumstances, applicable law may permit us to refuse or limit access. Where required by law, we will explain the reason for the refusal and available complaint options.

If you maintain a customer account, you may also be able to access some information through your account.

Correcting Your Personal Information

If you believe personal information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact:

admin@ozsprout.com.au

We will take reasonable steps to consider and, where appropriate, correct the information.

Requests to Delete Personal Information

You may ask us to delete personal information by contacting:

admin@ozsprout.com.au

Whether information can be deleted will depend on the circumstances and applicable legal requirements.

For example, OzSprout may need to retain certain information relating to orders, payments, taxation, fraud prevention, complaints or other legal and business records.

Marketing Communications

If you subscribe to OzSprout marketing communications, you can unsubscribe at any time by:

We may continue to send non-promotional communications that are reasonably necessary to administer your account, process an order, respond to an enquiry or provide a Service you requested.

Children's Privacy

The OzSprout Services are intended primarily for adults and are not specifically directed to children.

We do not knowingly seek to collect personal information from children where doing so would be inappropriate or unlawful.

If you are a parent or guardian and believe that a child has provided personal information to OzSprout in circumstances where it should not have been collected, please contact us so that we can review the matter.

Privacy Complaints

If you have a concern or complaint about how OzSprout has handled your personal information, please contact us first so that we can investigate the matter.

Please provide sufficient information for us to understand your concern, including relevant dates, orders or communications where applicable.

Contact:

Email: admin@ozsprout.com.au
Phone: +61 404 312 209

We will acknowledge and investigate privacy complaints and aim to provide a response within a reasonable period.

Where the Privacy Act 1988 (Cth) and the Australian Privacy Principles apply, and you are not satisfied with our response, you may be entitled to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

Information about making a privacy complaint is available from the OAIC.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect:

  • changes to our business or information-handling practices;

  • changes to the technology and third-party services we use;

  • changes to Shopify functionality;

  • changes to our marketing or analytics services;

  • changes to applicable legal or regulatory requirements; or

  • other operational requirements.

When this policy is updated, we will publish the revised version on the OzSprout website and update the Last updated date at the beginning of this policy.

We encourage customers to review this Privacy Policy periodically.

Contact Us

If you have questions about this Privacy Policy, our privacy practices or personal information we hold about you, please contact:

OzSprout

Email: admin@ozsprout.com.au
Phone: +61 404 312 209
Address: 20 Piccadilly Street, Riverstone NSW 2765, Australia